Poor service delivery and almost non existent communication

I ordered and paid for a leather lounge suit on promo on the 3rd of September There was an issue with their website which prevented credit card payments being done online. I called their customer care line and they sent me a payment link to effect payment. I sent a Proof of Payment immediately Since then - the communication regards when delivery will take place has been **********. I sometimes get a response when I send a mail complaining about communication and why I am not being updated on the status of my order. Last week I was just informed that my product is coming from CT and they have no vehicles arranged for transport from CT . This week - after me sending another email - I was advised that they may not have stock and they were waiting for the senior buyer to come back from leave to see what they should do. The level of service is beyond terrible. This is one store that will not receive my patronage again