Poor service delivery

I am appalled by the poor service delivery of House and Home. Once they have your money - damn the customer and damn the promises they made. I have spent approx. R12K in the last month and have been a loyal customer for years but apparently that does not matter to this huge Brand. I bought furnisher cash last week Wednesday, I was promised delivery the Thursday. After numerous follow ups with the sales consultant, they promised delivery. If I did not insist that they deliver, then I am sure I would still be waIting. They only delivered the bedroom suite at 9PM...really! Who does this...... I did not get the headboard that I also paid for. Once again I followed up but to date nothing has been received. I had to make arrangements for someone to be by my house for Saturday, this just wasted the peoples time. Clearly House and home did not give a damn. Time is money.....I was promised on multiple occassions that the piece will be delivered......and here I am, Monday 12H00, and nothing, not even a phone call to apologise and manage my expectations......House and Home you suck! As far as I am concerned, I have paid you, you have not delivered and therefore I view this as theft!