Poor Service

On 16/12/2019 we have decided tot purchase a gass stove and oven on promotion at House&Home. We went in to the Baywest branch and discovered they have no more stock. The sales man offered to find us this product from another branch. It turned out that Greenacres had 1 in stock. We purchased it at Baywest as the sales person gets the commission. We went to Greenacres store only to discover that it has already been purchased by someone else. The salesman started searching for this product again and found one at the Epping warehouse in Cape Town. No communication since. According to the salesman they would have arranged this product to be sent to PE warehouse and will keep in touch. On 27/12/2019 we went in to Baywest branch to see the salesman who arranged all of this since we have received no phonecall or feedback as promised. We spoke to the manager that was not aware of this problem and assured us that it will be sorted out and promised us a week and will keep us updated. 02/01/2020 we went in again to see the manager as no feedback or phonecall had been received. It turns out that little happened if anything since the last time we went in. N new promised date had been given - 18/01/2020. Time is needed to process the product and waiting for availability of transport. We are extremely unhappy and disappointed in House&Home's poor service delivery. This is not the first time we have been struggling and probably will think twice before purchasing another item from them...