Poor Service at House & Home (Cape Gate & Tyger Valley in Cape Town)

We visited the Cape Gate House and Home, we wanted to purchase a DEFY dishwasher on account. When we inquired regarding the necessary documents in order to apply for the finance we were told to bring the following: ID Book, Payslip & Proof of Address. When we returned to the store with the supporting documents they then informed us that we had to bring 3 months bank statements. The general service was poor, so urgency and they didn't seem to care that this would inconvenience us as we would now need to return a third time. She also confirmed that there was no stock available. We then decided to drive to the Tyger Valley Mall in the hopes of getting better service and hopefully stock availability, this time we were prepared with all documents mentioned above. We arrived at the Tyger Valley Branch around 17:30/18:00 on Saturday the 14th April 2018. We walked into the store and there was no staff members in site , we walked through to the "Appliances" section towards the back of the store, still no staff in site to assist us. There were several people at the "Credit application area". We did not was to que if there was no stock available so we decided to continue looking for "floor staff/sales consultants".. eventually in the back corner of the store we found a lady sitting at a desk and two ladies laying down on the couches on their cellphones, we had to interrupt them to get their attention. Again, not much enthusiasm or drive for sales, the lady confirmed that there was no stock available and then we would need to wait for the following week. We were completely put off by the now second bad experience that we opted to take our business elsewhere. It was really an unfortunate situation as House & Home was the "Best Price" on this product and if we had experienced better service and not been given the "run around" we would have happily waited a week for the product to come in stock. Service goes a long way, I don't think we will ever shop at House & Home in the future again.