Poor service @ House and Home

I place an online order on 13/08/2019 with House and Home expecting delivery within 7-10 working days as they promised.When I called them today 20/08/2019 to query the status of my order I was told, they do not have stock, and would probably get stock at the end of the month.

This is totally unacceptable from such a big retailer as no one bothered to let me know that there was no stock .Surely if there was no stock then the web page should have indicated so at the time of purchase so I could have looked elsewhere.

Very dissapointed.