Poor service and untrained stuff

I went to one of their brunch in thohoyandou to enquire whether i can buy one of thier products and receive it on the other province they said yes i purchase the product that i was interested and as well as delivery fee. When i arrived at my destination on the other province i notify them so that they can start the process of delivering the item. But 30 minutes later they phoned me and told me that they didn't find me at the house i ask where they told somewhere local around witbank and at the time i told them that i am in ermelo not witbank the lady who phoned me then told me that i must add(R1000) transport fee as it was no longer falling to local delivery i told them that i won't be able to make another transaction they told me to cancel the transportation fee and come to fetch my item. I went to the store at witbank i arrived around 10am in the morning they told since i am there i must cancel transport fee and take my item and then wait for whole day up until i run out of my patience when i ask them what is it taking to long to receive because i inform them that i am on my way to them when i ask to see the maneger they told me that my item is ready to be loaded around 16:00 like i am stupid i do have free time to linger around the store. I only found out that the item that was loaded for me was having defects and stains an some strange noise i inform them the product i not in good condition within 7 days they told me to drive from ermelo to witbank just to bring a copy of prove of purchase simple thing why they didn't call me and told me to scan it and email it to them unlike for to drive there wasting my own money. They phone me few days later and told me that they are coming to exchange the item when the item arrives it was having factory default i inform the person that the item is having default he told me that he will inform the management about the issue but only to find out that he didn't inform the management i inform the initial brunch they told me that the current item tha i was complaining about is not me who is having problems with it so the best way to resolve it is to purchase different item which is a good quality and then cancele the current one for refund the i did so purchase new one few day later my wife received a phone call from the store asking her when can she callect the new item and refund i went back to witbank with the default item when i arrived there they told me that the other brunch did not communicate with them that they will be an item that will be collected that day i then phoned them to find out what is going on with my order no one wanted to entertain my problem they just told me that they send everything to the store now its uo to them they then told me to go back to ermelo with the default item still wasting my money with unnecessary trip coursed buy untrained employees so who will cover my expenses i already R3000. 00 plus so whe i call complain of at heard ofice i am told that i received my item 3 weeks ago of which i did not.