Poor Service and Damaged Product - Washing Machine

I'm writing to express my extreme dissatisfaction with the poor service I've received from House & Home Westgate. I purchased a washing machine on November 11th, 2025, and it was delivered with a dent on the left bottom corner. I opened the machine on November 16th, 2025, as we were planning to use it to do some washing, and unfortunately, I disposed of the box as I didn't think it would be an issue, but the machine is still brand new, unopened, and untouched - it's still wrapped in plastic! To be honest, if I need to pay for the box, I'm willing to do so, but please help me resolve this issue.

The service I've received so far has been unacceptable. Despite reporting the issue promptly, I've been told to wait while they follow their procedure with the supplier. I'm stuck with this machine now - I can't use it, but I bought it, and it's just sitting here. Solly, the sales representative, was super helpful and even suggested swapping the machine, but it seems like it's not possible as per manager.

I'm extremely disappointed with the lack of support and communication from your manager . I'm considering cancelling the purchase and returning the item, as I don't want to deal with this hassle. I expect better service from House & Home, and I hope we can resolve this issue ASAP.

I would appreciate it if you could expedite the process or consider replacing the item as Solly suggested. If not, please let me know the next steps to cancel the purchase and return the item.