1 reviews | Active since Nov 2015
POOR SERVICE AND DAMAGE GOODS
WE PURCHASE A LOUNGE SET TO THE VALUE OF R14 999.00 CASH FROM THE STORE ON THE 25/10/15 AND DELIVERY WAS ARRANGE FOR THE THURSDAY 29/10/15 BEFORE 12 PM FOR OUR CONVENIENCE WHICH WAS CONFIRMED BY THE MANAGER VIJAY. TOTAL WE SPENT R15 939.00 CASH<br> 1.THE TIME WAS NOT KEPT TO WE ONLY GOT DELIVERY AT 3:30 PM AFTER US PHONING THE SHOP 4 TO FIVE TIME <br> 2.THE DRIVER THAT CAME TO DELIVER THE PRODUCT WAS RUDE AND DIDN'T WANT US TO CHECK THE ITEM<br> 3.THE ASSISTANTS WHO WORK WITH THESE TYPE OF PRODUCTS HAD NO IDEA HOW TO CARRY THE PRODUCT AND DAMAGED IT WHILST BRING IT IN THE HOUSE.AS FOR THE LOUNGE SET ITSELF IT SHOULDN'T BE SOLD AT THAT PRICE IF ITS OF SUCH BAD QUALITY<br> 1.NAILS STICK OUT WHICH ARE NOT KNOCKED IN PROPERLY AND WILL TARE THREW THE FABRIC JUST LIKE HOW THE DELIVERY PEOPLE TORE IT<br> 2.THE RECLINERS DON'T WORK PROPERLY YOU HAVE TO SHAKE YOURSELF ONCE SEATED FOR IT TO OPEN<br> 3.THE HEIGHT OT THE LOUNGE SET IS NOT CONSISTENT WITH ALL THE PIECES<br> 4.THE THREE SEATER THERE IS THE ONE PIECE THAT IS AT LEAST 5CM AWAY FROM THE REST OF THE SEATER<br> 5.AT THE BACK TOP OF THE THREE SEATER THERE IS A PIECE OF WOOD THAT IS SHARP AND STICKS OUT OF THE FABRIC<br> 6. THERE IS NO AFTER SALES SERVICE STILL WAITING
We acknowledge receipt of your complaint and quote ref no /008674/01. We have escalated the complaint to Senior Management for assistance.
Kind Regards
Margaret Hills
Customer Relations
House & Home OK Furniture
Head Office
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We acknowledge receipt of your complaint and quote ref no /008674/01. We have escalated the complaint to Senior Management for assistance.
Kind Regards
Margaret Hills
Customer Relations
House & Home OK Furniture
Head Office
***
