Poor Service again by House and home to Sello

I bought tv at house and home. It worked for 2 weeks. I reported it on December 16. Poor service and poor communication from the team (Letta & Ephraim)handling the matter. They said factories are closed and didn't refund me. They said tv will go in for assessment. They didn't tell me when to bring tv. I made follow ups and eventually January 20 I was told to bring TV to the shop. Ephraim acknowledge he was wrong not to rely me to bring tv in. They said I will hear from them in a week. After 2nd week I went to the store and checked status. They followed up with manufacturer and said I will receive new tv on Friday Feb 11. I haven't heard from them, when I call I hold for long. I want my refund not another tv.