Poor service

I made a purchase of a deep freezer at house and home Fourways yesterday the 12th of May 2022

I specifically asked the salesperson Sello to make sure the deep freezer is delivered today the 13th of May 2022 between 07:00AM and 15:00PM as there won't be anyone to receive the fridge after 15:00PM

the salesperson assured me that the delivery will be done first thing in the morning and please keep in mind the delivery place is only 3.7km from house and home

I called at 11:00 then at 12:00 and I was told Sello is not available and they will tell him to call me back (which he never did) I called again at 12:45 and got hold of him and told me that the delivery will take place before 15:00

This didnt happen and I said it's okay I will give them until 16:00 to do the delivery(I had to pay the employee overtime because she is supposed to knock off at 15:00 on Friday and this is an inconvenient expense for me)

The driver called me after 15:00namd asked me to send him the location of which I did but his data was off and when I tried calling him he didn't pick up the phone anymore

I called Sello to explain to him that the driver is not answering my calls anymore and he assured me that he will be there before 16:00

As am typing this it's 16:00 and I cant get hold of either of them

I have meat that was purchased today that needs the deep freezer and I don't have it, this means I will be incurring a further expense as I need to rent a fridge as I can't afford to loose all the meat

I am very much hurt by the way I have been treated, it feels as if I was not taken seriously even after I explained how important it is for delivery to take place today

I have paid for the fridge and I don't understand why they didn't deliver, I had to make a lot of phone calls however no one initiated phone calls to myself with an update, I had to put in all the effort and that costed me my time and airtime as well

I purchase a lot from house and home however after this treatment I doubt I will ever make use of your services anymore specifically the house and home at Fourways, I never experienced such bad service from house and home at festival mall and Menlyn, their processes are efficient and convenient but the Fourways branch still has a lot of training to go through