POOR SERVICE

<p> </p> <p>Regarding : Poor Service Delivery</p> <p> </p> <p>Can you please assist below.</p> <p> </p> <p>I have spoken to 8 Multi choice agents for the last 2 days and no one could assist me with the XTRA view on my new decoder.</p> <p>A Team Leader / Manager called Tebello was supposed to call me back last night and I</p> <p>Had no response since .</p> <p> </p> <p>Between the agents – all 8 gave me different explanations regarding my error message as below</p> <p> </p> <p>Account no paid<br />Get the installer which we did <br />My secondary is playing without a heartbeat <br />They disconnected my decoder and did not connect it again<br />They are not aware of code E 118<br /> </p> <p>Error code – E 118</p> <p> </p> <p>Serial no – IS20V ********** 18X0</p> <p>Card no – ********** 5364</p> <p> </p> <p>RS Joseph</p> <p>680 ********** 08 1</p> <p> </p> <p>This is unacceptable as I have wasted over R 300 airtime and my decoder still not working.</p> <p>I expect someone to call me urgently as I will take this matter further.</p> <p>I think its also not fare for me to pay this XTRA VIEW for this month due to the poor service</p> <p>And airtime wasted.</p> <p> </p> <p>This is NOT very professional as it give Multi choice a very bad reputation due to the agents not</p> <p>Knowing what they do.</p> <p> </p> <p>Your urgent assistance in this regard is much appreciated.</p> <p> </p> <p>Please contact me on ********** , to arrange a suitable time to resolve this matter.</p> <p> </p> <p>Your urgent assistance in this matter is highly appreicated.</p> <p> 2)</p> <p>Good afternoon</p> <p> </p> <p>With regards to reference below ********** , we still had no feedback, the technician called and made an appointment to call back and he never did.</p> <p> </p> <p>We went and change decoder this morning and House and Home say its registered in RS Josephs name therefore we cannot exchange it. But the</p> <p>Decoder is NOT working as from last week Tuesday .</p> <p> </p> <p>I logged a call this morning again reference – ********** -I66 to change ownership and she was supposed to call me and I’m still waiting</p> <p>Cause we need to exchange that decoder.</p> <p> </p> <p>How many times must we call and log calls in order to get this issue resolve , this service is poor and if I don’t get a call and this issue is resolved</p> <p>I will escalate this matter to the next level as its been a week and situation is just getting worse.</p> <p> </p> <p>I am a customer for how many years and this is not a way to treat a valuable customer.</p> <p> </p> <p>I bought a 2nd explorer and I need below to be corrected and taken off his name so that House and Home can refund me to fit the explorer.</p> <p> </p> <p>Serial no – IS20V ********** 18X0</p> <p>Card no – ********** 5364</p> <p> </p> <p>This really unacceptable and I need feedback as soon as possible.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Alwin on behalf of Mr Joseph</p> <p> </p>