Poor Service

Good day, The height of my disappointment is unbearable. I have written uncountable number of emails to House & Home yet every single time I have faced distress and disappointment.

I received delivery end of February 2024 & my very 1st email was on March 2nd 2024 and since March I am complaining about the quality of furniture the broken & dense couches with extremely low quality of coffee table & now our bed bottom wood that is supporting the whole bed is breaking out.

What is this all going on ? This is not my first time I’ve bought furniture from house & home , I’m client of yours for more then 15+ years & I still remember the previous furniture bought in 2015 lasted for 9 years. I am not just someone whose bought 1st time from you but the service I am getting this time , I feel embarrassed on your behalf now.

This is now my very last email. I need whole furniture replacement not fixing I don’t want your broken furniture to be repaired for me to use it. If that’s the case then I need complete fixing plus 50% of my existing invoice.

Or I’ve sent email to my Bank, I’ll stop the debit orders going into house and home.