Poor service

<p>We purchased a Restonic Opal base set on Sunday 19th Feb 2017. It was a cash transaction by debit card. We were advised that there was no stock in store but they will arrange for bed to be transferred from cape gate branch to N1 city as they had 4 beds in Stock.</p> <p>We opted for collection as we stay under 1 km away. The sales guy named Darren Hamilton advised that bed should be ready for collection within 2 days if not earlier. He would give us a call as soon as bed arrives. We then arranged with family to collect within 2-4 days. We waited patiently and by Thursday we still had received no call. My husband then called to follow up. The response was that there was a delay at cape gate but bed is on its way on a truck that picks up and delivers stock at various stores. The bed should be in store on Friday. </p> <p>Followed up on Friday morning and our sales guy was not there and no one else could assist with information. Asked to speak to a manager and he/she was not available. Friday afternoon called again to speak to a manager and Darren then advised that he doesn't have a real answer for us, his not sure why the truck has not arrived as yet.</p> <p> </p> <p>This morning, received a call from Darren who then said that the bed had come in but his manager had sent it away as there was a hole in the bed without his knowledge. And all we are left with is that he will call us when the bed comes. </p> <p> I tried calling the customer service but couldn't get through. Not pleased with the service and want a resolution ASAP or our money back.</p>