Poor Service

I have bought a Hisense Refrigerator at House and Home Forest Hill in 1995 which I was told holds a 4 year warranty. I started experiencing that the dispenser could not hold water anymore. I then called the store to lodge my complaint.

A technician was sent to my home to repair the fridge. After a week I experienced the same problem again. It was then repaired for the second time and now it is giving the same problem again.

I requested that they exchange the fridge for me since it seems to me that it is somehow having factory faults because a fridge that was well manufactured cannot be repaired three times before it can function well.

I am told by House and Home that Hisense is refusing to authorize the exchange, according to them the fridge should be repaired for the third time. The sad thing is that House and Home whom I believe was suppose to defend me as their customer seems not to have a problem with the feedback from Hisense.

I feel like I am forced to buy a some sort of a second hand fridge for a price of a new fridge.... Yours Sincerely Maria Morekhure ********** 147