POOR SERVICE

I bought a fridge from House and Home and the water dispenser is not working and the rubber on the freezer is loose causing the freezer to ice up. On numerous occasions I have spoken to Refilwe who keeps passing the buck. In fact today I was told \it is out of my hands\". They need to send a technician re repair it because they cannot swap it out - YET THEY ARE HAPPY TO TAKE MY MONEY.<br> <br> The technician called last Tuesday to say he was on his way and I explained I asked Refilwe to confirm a date and time with me (which she didn't because \"it is not her job\"). I then arranged to meet the technician this morning before 10 as I have to go to work and he confirmed. Now is it 10h30 and no technician and I cannot get hold of him. THIS SERVICE STINKS! The bottom line is the fridge is faulty - REPLACE IT."