poor service

On Sunday 30 August i app**** to purchase a washing machine and a lounge suite. My application was appproved and i paid the deposit on 2 September. I advise then that i need delivery on Saturday 5 Sep as it was a gift, they assured me that it will be delivered. After paying the deposit i was advised that they lost the contract and we had to resubmit the application. After going to the shop almost 10 times we managed to sign the contract and the advised it will be delivered today. I paid deposit but have not received anything. I have to phone them to get feedback. This is very unpleasant and they do not care fir the needs of their customers!!!! I will never refer anyone to House and Home in my life!!!!! Very very poor service