1 reviews | Active since May 2015
Poor Quality Lounge Suite
I purchased a lounge suite about 2 months ago from the Alberton Branch. We noticed about a month later that the three seater's spring had broken and was about to pierce through the fabric. I telephoned the Alberton Branch and dealt with Meryldene. After only about two to three weeks later my husband complained to head office when nothing was done about the broken three seater. We were then informed that the lounge suite would be replaced. We received the new lounge suite today and we are still not happy. The three seater is a different shade to the one and two seater. I have taken photos of all three seaters too and its quite clear that its a different shade. Also the one arm rest of the three seater obviously was not \stuffed"properly and there are uneven bumps. Is this what a customer who paid over R9000.00 cash for a lounge suit gets. I either want my money back or a new lounge suite all one colour with no defects. I will take this matter to my attorney is this is not dealt with."""
We acknowledge receipt of your complaint and quote Ref Nr 006307-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 006307-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
