Poor quality leather couch and lack of after sales service

I bought a genuine leather home theatre couch from Checkers House and Home Centurion Mall and after a few months I complained to the store regarding the workmanship. The leather was folding and making pleats and the middle console was not closing properly. Shortly thereafter, the the leather started tearing and fading. See attached pictures.

I was told by the manager at Centurion that the couch will need to be collected and sent to the supplier which was overseas and that it will take approximately two months to come back. Also the supplier was going to close over the festive season for the Christmas shutdown.So I decided that because it was the festive season and I will need a couch, I will do it early the next year. Unfortunately, the whole world was devastated by the covid-19 pandemic and we were all on lockdown.

When I contacted Checkers House and Home store in Centurion, the manager refused to assist even though I told him that it was lockdown and everything was closed except food stores. Since then, the warranty has expired and the manager said that I will need to repair the couch at my own cost. This really concerns me as a genuine leather couch is supposed to be a quality product and not start tearing and or fading months or even years after purchase. I am very disappointed with the poor quality furniture sold at Checkers Home Centurion Mall and they do not provide after sales service.

I have attached some pictures to show the state of the couch.