Poor Quality goods from House and Home

I have been having problems with house and home Alberton for months now, worse part they even stopped replying to my email and I have requested them a couple of time now to replace my couch with a new one but still the claim to have fixed it and when I inform them via telephone that I am not satisfied with their product I am them forced to accept the damaged product as is “claiming that they fixed it”. The manager was not helpful at all coz she even accused me of damaging the couch even further, and I informed her that the couch came back with bruises when I sent it back to the store. So besides the couch, I also bought a 3 piece lounge suit and a king size bed. Apparently the bed has started making squicky sounds and the couch also... 1 piece of the couch was fixed and is working fine now, but the 3 seater of the 3 pieces lounge suit is now giving me problems. So now because they couldn’t help me with the 3 seater couch, even the manager refused to help me and she accused me of damaging the couch, I hense decided to lodge a complaint with the consumer complaints commission because I feel that my rights are compromised by this store.

I have also had an encounter where I spoke with the teller at house and home Alberton branch for arrangement to pay a once off amount of R13 000 so that they can assist me by cancelling my debit order agreement with them so that I can resume making payments in 3 months time, the teller agreed to my arrangement then advised me to call their debt collections hotline mid week and request them to stop debiting my account since I have made an upfront payments for 6 months prior. So I called the call centre and they couldn’t assist me with my debit order cancellation, informing me that it is irrevocable, so I then stopped the payment from going through via my bank but still the debit order goes through from another date.

I have tried everything but still no one at house and home can help me with this. I am very unhappy with them and I will no longer do business with them but for now, please if anyone knows how to assist me in resolving this, please inform me because this has been going on for months now and I no longer have faith if this will be resolved or not