Poor quality goods at House & Home

Hi. My parents bought a lounge suite from House and Home in Menlyn in 2018 for about R30,000. After 5 years the material started to peel off. They took the complaint to House and Home who sent out an assessor who told my parents he can see all their other furniture is in immaculate condition and that this lounge suite is poor quality. Unfortunately he could not give them a copy of the report because he is contracted by House and Home to do assessments. House and Home just shrug their shoulders and say they cant do anything. I am appalled at how they refuse to do something about the lounge suite.

We lodged a complaint with the Consumer Goods & Services Ombud but their reply was that the consumer must return the goods within 6 months after the delivery of any goods if defective. They cant assist.

We are now going to lodge a complaint with the National Consumer Commission.