Poor Quality and Poor Customer Service

On 28th March 2022 I purchased 2 sets of double bunks and 4 mattresses. After only 6 months of receiving the goods the mattresses was bulging and stiching coming loose. ( these goods was ready for collection 1st week in April) Upon the purchase I was told there is a 12 month guarantee / warentee on the goods. On the day of getting the mattresses exchanged I learned that 1 of the bottom bunks planks is snapped in half. I inform the agent assisting and she advise to email a picture, this takes place 26 November 2022. On 1 December I receive this response "Sorry for the late response. I'm just waiting on the supplier to give me feedback." I then reply with "Hi Micayla I am not happy at all with the quality of this product. If it was a top bunk I could still assume the kids were jumping on it but it is a bottom bunk with very little space to can jump. I need this either exchanged or refunded please." On the 2 December her response to me "Good day Candice They send will be sending one loose slat on Monday with the couriers which will take 2-3 working days for it to arrive at the store" I then reply " Hi Thanks for your response kindly advise then them I'd prefer a refund then as my goods are still in guarantee. Awaiting your feedback" No response a few days later, to be exact the 6th December I send "Hi Micayla On the 2nd Dec I have rep**** to your mail with my response, To date I have not received communication. Can you kindly advise how is my refund coming along?" Only to receive a response the 7th December "Good day Candice I will have to escalate it to the supplier before I can give you an answer for the refund because the unit is over 6 months old and as per CPA the supplier is withing their rights. I will revert back to you." APPALLED AS I WAS NEVER TOLD THAT THERE IS A 3RD PARTY INVOLVED WHEN PURCHASING THESE GOODS.MY CASH MONEY WAS TAKEN AND NOW IM HAVING ENDLESS PROBLEMS WITH EITHER GETTING MY GOODS EXCHANGED OR REFUNDED. IT WOULD HAVE BEEN A DIFFERENT MATTER HAD I BOUGHT THIS ON TERMS OR CREDIT. THESE RETAIL SHOPS ARE ALL READY AND EAGER TO TAKE OUR HARD EARNED CASH AND WHEN THE GOODS BECOME FAULTY THEY HAVE ENDLESS PROCEDURES REFUNDING OR EXCHANGING THE ITEMS. ILL NEVER PURCHASE FURNITURE ITEMS AT HOUSE AND HOME AGAIN!!! I AM PATIENTLY AWAITING TO RESOLVE THIS ISSUE AS I AM EXTREMELY DISATISFIED IN THE SERVICE AND QUALITY OF THE ITEMS