POOR QUALITY AND HORRIBLE CUSTOMER SERVICE

I bought a lounge suit last year august, 3 weeks in i noticed the the pillows was starting to burst open and the seams. I contacted the store and notified them about this issue i took pictures of the couch and sent it to then via email. A month later i send a second email with the same complaint still no response from the store i have called a number of times and i was always told that they is no manager on duty at the moment and they will get back to me.

3 weeks ago I made contact with the store again. Finally I was put through to the lady the deals with customer complaints, i send some more picture via email and i was told that they will get back to me the following week as it was a Friday and the suppliers are closed. I waited another week went by and still no sign of communication from the store after a week has passed the lady called me back and told me that they store will send and assessor our to me house to view the condition of the couches.

i asked how are they going to asses the situation the lady then replies that they will look is there are any cat or dog hairs around.

My thing is are they not going to try to pin this on animals. this poor craftsmanship and bad manufacturing is not on i paid over R11,000 for this set and yet such terrible service.