poor product service

I bought a microwave oven back in 2012. The microwave has been repaired at least 4 time already. <br> It has been 5 months now that you guys have had the product and i get told that i have to pay R 700 odd rand to get it fix. I think I should get a new one, since i never got a chance to use mine.<br> <br> Someone from head office contacted me about a 2 weeks ago, and i am still waiting for a response.