Poor Product Quality & Poor Customer Service

We bought a leather lounge for R18773.00 from House & Home in 23 Dec 2010. In 2013 we approached the branch and complained about the product quality as it was starting to loose colour. The lady from the store referred us to their preferred upholstery and we felt it was very unfair for us to pay for repair as we had paid so much money for this product. The product is well-maintained but is just of a poor quality. It is polished weekly but does not help because the leather is very poor. I contacted Shoprite customer service department on 27 October 2015 at their Head Office and this query was referred back to the store, the store contacted me and that was it. I have again emailed them on the 12 Nov 2015 and till today nobody has contacted us. It is very disappointing for customers to receive such shoddy product and service from such a reputable retailer at a higher price.