Poor Hisense quality and poor service from House & Home

I bought a Hisense refrigerator from House and Home on the 25th November 2022 and it was delivered on the 1st December 2022. On the 16th January 2023 we reported to House and Home that the top part was not working but the freezer was working fine and we were told to send the serial number to date they have not said a thing. We then contacted Hisense and were told that a technician would get in contact with us and would come inspect the refrigerator the next day. Our food is spoilt and we are tired of both companies not taking us seriously. A refrigerator that is a month old needs repairs, it means that you gave us a faulty product thatwill constantlyneed repairs. Hisense does that mean the quality has no guarantee if you want to repair a fridge purchased a month ago? It says alot about your quality!!!! Our old fridge is more than 11years old and we have never had problems with it. I just wanted to purchase my retired mother something bigger and beautiful, who knew beauty was not durable. Come and collect your products and refund me. I will go and purchase the trusted brand we have at home.