Poor Customer service from Store Manager Elise

<p>I went to House &Home Eastgate branch on the 07/03/17 to purchase a dvd player nd on my entry to the store was approached by a consultant by the name of Nomsa nd i told her i was looking fr a dvd player nd she took me where they wr all displayed nd to my suprise every question that i asked abt the dvd's the answer that i got was "I dnt know" oh well in any case i took a risk and bought a JVC DVD nd while purchasing it I asked abt the guarantee nd she said it has a 1yr guarantee nd she did not explain any other terms nd conditions well i bought it cash,Then wen i got to my work place i opened the box onli to realise that the dvd is damaged nd I called the store and I spoke to Nomsa nd she said its ok i cn bring it bck nd they will refund me,Bcz i could'nt go bck to return it I asked 1 of my collegues to return it fr me nd I gave her the slip nd wen she got thr she was told they want the id of the person who bought it as its their refund policy a policy that they failed to mention to me nd on top of that its not written anywhr in the store wr its visible fr customers to c it nd the rufund ws not done,I went to the store this mrn and they asked fr my ID nd i still asked the same question Y do they want my id fr a refund wen they did not ask fr an id fr a purchase nd Elize said its their return policy nd i asked her whr is it written in black nd white and she insisted on saying its their return policy bt its a policy that the store failed to mention when they wr taking my money for the purchase nd while talking to her she jst turned her bck on me nd went to her office...Then aft abt 10min told 1 of the cashiers to go nd tell her that i am still waiting as i still need to go bck to wrk nd she responded to the cashier saying she does not work in admin I mean reali nw is that the way u treat ur customers...Turn ur bck on them nd leave them thr....I gave them my ID nd onli fr them to tell me that they dnt hv money to refund me i mean reali nw...U want my ID i give it to u then u tell me u dnt hv money to refund me...I made noise until they made a plan to refund me i mean it did'nt hv to gt thr had they explained their terms nd conditions wen i ws purchasing the DVD nd as fr Elize she need to train her staff on product knowledge nd Terms nd Conditions nd she also needs to b trained on Customer Service she must not run away frm customers.</p>