Poor customer service from management

We bought a Samsung fridge from House and Home in Alberton in April 2015. The fridge recently stopped working. We contacted House and Home for assistance on repairs, as it is still under guarantee. The admin lady assured that a technician will be sent to us to repair the fridge. We have since not received any assistance in this regard. We contacted the shop again and were told by the manager (Skumbuzo Tolashe) he would follow up on the matter. We told the manager that if we have not received any assistance by the coming Friday that we will return the fridge. The manager agreed to this and assured that it will be fixed by then. After this failed, in our frustration, we took the fridge back to House and Home in Alberton in hope for better assistance. The manager was a very uncaring had an unpleasant attitude filled with excuses of how it was the suppliers fault, and also our fault. We tried to explain our situation but failed to get through to him. Meanwhile our fridge still doesn't work and all food is rotten. Is this the kind of service that can be expected from House and Home? Poor customer service? Very disappointing. Will definitely think twice before buying there next time.