POOR CUSTOMER SERVICE AND DELIVERY.MANAGER COULD BE BOTHERED ABOUT MY COMPLAIN

I’m utterly disgusted poor poor service. I have never seen such poor poor customer service , at the beginning of August 2019 I lay-buy a Bed and the fridge at the East London branch and I was helped by Kimberley ,When I went to Mthatha branch I was assisted by Tsepho Phuma to make my other payment in December they told me my bed and my fridge are out of stock I must change the products that I initially lay buy of which I truly don’t understand why must I lay buy a product only to find out it was out of stock . So I choose my second option disappointed I was , I told the sales man that these two products that I’m purchasing I want them to be picked up at the Greenacres branch in Port Elizabeth as I was moving to PE for work .When I get to Greenacres branch to make my final payment which was shown on my last invoice , I was told that I must pay an extra amount of cash because I changed the products to the other . I was never told by the sales men in Mthatha branch that I will pay for changing products which it was not by choice . I paid the amount plus delivery fee of R350 on the 27th January 2020 and I was told that by Monday I will get my Bed and Fridge which I fully paid .I stayed at home the whole day no one delivered the items . I then went to the Greenacres branch to find out what was happening,They told me they never received the invoice and that the delivery fee it’s actually R450 for two items again I was never informed of such . Today is the 29/01/2020 I’ still haven’t received my items .I got a call from the branch telling me that I will receive my bed and the fridge today and they delivered the pillows and the surge secure power protector which they come the two items only .Now I paid R350 for a delivery of 2 pillows and Power Protector .Is this the service you serve all your clients .Im at my flat sleeping in mattress for a month now. 1. I spend my money and petrol going up and down for the items that I fully payed 2.No communication between the branch and client (Me) 3.Failure to make follow ups on my items and I was told that I should contact the branch in Mthatha to find out where are my items . 4.Failure to inform me about the charges and admin fees if I’m changing my products which I lay buy 5.False paying me an item that is out of stock . 6. To be told that I must also go to the wear house to pick up the items that I presisly state that they must be delivered to the Greenacres branch. Today I went again to the Greenacres branch spoke to the manager Mr Jay Jallal he said he doesn't know how to deal with situation like these. Now I've already paid R350 for a delivery of pillows and now I'm expected to pay again what kind of service failure is this ?? Even now I’m still Sleeping in a mattress