Poor Customer Service and decietful sales

On the 18th Of November I went into House and Home Gateway as I was interested in buying a lounge set as well as a tv stand on the Black Friday deal. I was show and told that stocks are available and to hold my stock, I could pay a deposit and come back on the 29th November to complete the purchase and get it on the Black Friday deal. I then paid R2000 and was assured that my stock will be available. Friday the 29th being the first customer at the House and Home Gateway store, I excitedly walked to the Salesman that assisted me and he walked me to the payment department. I paid the remaining balance for the items I wanted and when I enquired about delivery I was then told that they are out of stock. I asked the salesman why I was told to initially pay R2000 as a deposit that Thursday when they knew that the stock was not available, and his response was that it could have been someone that came in and booked the set before you. ( If that was the case then he had mislead me to believe that my deposit would hold the items I wanted.) I then said okay fine you need to call me and tell me when stock will be available. I was promised a call the very next day which didn't happen, so the Sunday after I decided to call in to find out what's happening. I was put through to the sales manager Sipho who told me that they didn't have stock, I explained the situation to him and I was told that I would get a call during the week to give me an update. Sipho did give me a call to say that stocks were still not available and then again on Wednesday morning to tell me that my stock is available for delivery that day. I made arrangements for my current lounge set to be taken away and for the new ones to come in. I called home about 3 times that day to find out if the Items had arrived and I was told that it has not. I now had to take emergency leave for the rest of the day as my sift finishes at 11:00pm to go into the store and speak to Sipho. He called the distribution centre who had put my set aside to get another persons set delivered. Sipho explained to them that I was upset and instore and needed my stuff to be delivered and by the time I reached home at 6pm, they were offloading the delivery van. I was happy again that my items had arrived and Sipho had assisted me. As they packed it in, we noticed that there was a tear on the Ottoman. I told the driver that he can take it away when he brings the replacement and he agreed to that as it was the larger one and needed to sit with the lounge set. From that point on I only had 1 call to say that the item was still not in stock and I would be advised once it is. A couple of days went by and I now needed to call back in as contact had stopped. I decided to then call the head office number that is provided when asked to do the survey and I had laid a formal complaint, there after I received a call from Sipho to tell me that the stock will only be available in 2020 with no specifications as to when. I then responded by saying that I'm being inconvenienced so much as I lost half day salary, All the money I'm losing for calling in on so many occasions, also my time to make my way to the store. I asked to come to an agreement and give me some gratuity as I wait for the item in 2020. Sipho said that he would make some calls and speak to his managers who refused something as small as Scotch Guard. For their poor customer service, because obviously I was not a priority and they didn't care that I was the one being inconvenienced, I called Sipho and told him that I'm very unhappy with their service. I then once more went into the store yesterday and said that if they are not willing to assist in any way they need to come and fetch the lounge set on the 27 December where I will make availability for it to be picked up and a new set from a different and better company, a company that puts their customers first and a company that doesn't lie to customers to close a sale. Sipho said that that was fine and I will be refunded once they pick the set up. I left the store and decided that I want to have no dealings with House and Home Gateway at all. I now will return even the tv stand that I really like and expect a full refund of everything that I've paid to this company which includes delivery.