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Yash M

1 reviews | Active since Feb 2015

08 Mar 2018, 07:16

Poor customer service and communication

Really disappointed with the communication and customer service especially for such a massive branch (Sandton City).

I've purchased a portable air conditioner in early January. Took it home and tested it...really noisy and does not cool the room as expected. I then was not in Johannesburg for a month and tried to call the branch numerous times to initiate a refund and to explain I will not be able to bring it back in the desired time frame , I was put on hold and the call dropped.

I arrived back in Johannesburg and then took the item (without the packaging as this was discarded by my domestic worker) to the store in late February., it was Saturday.

The manager informed me that he will need to contact the regional sales manager and he will get back to me on Monday.

I receive a call on the Wednesday (not from the manager) from a random lady then telling me I cannot return the item according to CPA which is on the back. "On the Back" - what does this mean as the store had kept my invoice slip. I then request to be transferred to the manager and yet again I do not get through and am informed that he will call me back.

It has now been more than a week and I have not received a any correspondence and the unit is in the store. I have no idea the environment it is stored in and the care that has been given to it.

Please can I get a senior individual to contact me as this is really upsetting.

0
Replies (7)
YM
Yash M's update08 Mar 2018, 07:18
Reviewer Update
House and Home now have my unit for over 2 weeks. Please can some contact me as I would like my refund
YM
Yash M's update16 Apr 2018, 08:08
Reviewer Update
I have been called by the regional manager (approx 1 month ago) assuring me that the issue is being attended to however I have have not received feedback to date.
YM
Yash M's update20 Jun 2018, 10:27
Reviewer Update
House and Home now have my unit for more than 3 months with no further communication. They actually have the unit longer than Ive ever had it. As usual you cannot get through to anyone. this is *******. how can such a big brand ***** from there consumers? I will be posting this on all social media sites as the public has the right to know the poor service offered by House and Home
YM
Yash M's update20 Jun 2018, 10:31
Reviewer Update
The regional manager has still not contacted me after initially phoning me and assuring me he is busy with the matter. In actual fact, when the regional manager called me he actually asked what was the issue at hand. was he not informed of the matter before taking the decision to decline the return? this shows further that house and home have no process or do not follow the correct resolution process as decisions are being made without following the proper channels.
YM
Yash M's update20 Jun 2018, 10:31
Reviewer Update
The regional manager has still not contacted me after initially phoning me and assuring me he is busy with the matter. In actual fact, when the regional manager called me he actually asked what was the issue at hand. was he not informed of the matter before taking the decision to decline the return? this shows further that house and home have no process or do not follow the correct resolution process as decisions are being made without following the proper channels.
YM
Yash M's update20 Jun 2018, 10:32
Reviewer Update
I will calling head office to lay a complaint as well
YM
Yash M's update21 Jul 2020, 08:02
Reviewer Update
Hi All,

Thought I’d just write an update.

2 years later, the store closed for renovations and could not get hold of anyone

I’ve called head office and no response on the matter

House and home now have my unit for close to 3 years, they’ve not refunded me!, no-ones contacted me.....I mean how much more ********* get one get ?