Poor customer service

I wish to report an unsatisfactory experience concerning my recent purchase from the House and Home store located in Richards Bay Boardwalk. On the 25th of July 2023, I acquired a Restonic bed, specifically the Restonic Vegas 152cm model. Regrettably, within less than a month after purchase, I noticed that the bed's base began emitting creaking sounds, causing considerable inconvenience.

Upon seeking resolution, the salesperson at the store advised me to document the issue by taking pictures of the bed and subsequently sending them to ***. I was informed that this email address serves as the channel for escalating product-related concerns to Restonic. I was also assured of a response within 72 hours. However, to date, I have not received any communication from Restonic regarding the matter.

Additionally, prior to this bed purchase, I had placed a different bed on lay buy, but it was subsequently sold and declared out of stock. As an alternative, I was recommended the Restonic bed, which is now presenting issues.

Furthermore, I also purchased a new life entertainment stand from the same store. Unfortunately, upon arrival, I was informed that the item was affected by flooding at the Durban warehouse, resulting in it being wet and unsuitable for immediate use. Due to an urgent need for the stand as I was moving, I was sold the unit on display, which exhibited noticeable scratches. Despite this, the store management declined to offer any price adjustment for the compromised condition of the product, and I was essentially sold a used TV stand.

The overall buying experience at House and Home has been notably poor, with multiple instances of inconvenience and dissatisfaction.