Poor Customer Service

I purchased a Defy Dishwasher from House and Home in December 2019. Soon after which lockdown happened and as restrictions were being lifted i started to work 7 days a week. When i did get a chance to connecting it which was 2 years later i learnt that the back piece of the dishwasher was broken. I did contact House and Home who told that i need to contact Defy directly. With much hassel i managed to get in touch with Defy who advised me that i need to speak to the store where i purchased it and that they would need to speak to the rep.

I did call spoke to a person who just kept contacting i guess the contact centre of Defy whom also was not getting much feedback. Eventually i was told that there is in no way they can help me. Imagine a dishwasher that is brand new has this defect and you cannot do anything because its 2 years old ? Even though everyone knows what it was like to live during the covid restrictions.

I was actually at Game recently explaining that defy is the worst product to buy and what i experienced , even though i explained it was 2 years old they said bring it back to the store. I now regret purchasing from House and Home i should have rather waited for game to get stock and purchased from Game then i would have atleast got some sort of assistance.

Never again will i purchase from House and Home. I will stick to what i know and whom i know.