Poor customer service

My brother referred me to House & Home Centurion to purchase 3 beds. He referred me to apparently the top sales lady Annah. We went into the store on the 22/02/2019 and was assisted by Annah. She asked if we wanted a quotation with deposit or without deposit. So we requested without deposit and she gave us a quotation. She did not advise us that 1st time buyers will need to make a deposit. This we found out after head office came back and requested 10% deposit and she said it is from head office and not from her side. So we called another sales consultant at house & home and asked what is the process for 1st time buyers and the consultant informed then that a deposit will be requested. Was a little upset as Annah did not communicate accordingly but non the less we let it go and went and made the deposit. During the time we had to send Annah documentations that needed to finalise the deal. I called Annah the Friday of the 1st March informing her we coming to pay the deposit and requested when delivery can happen. She advised she have the 2 beds already and await the 3rd bed which will come the Saturday and informed if she could deliver the weekend. I informed if she could then please do otherwise Monday i will have someone at home waiting for the deliver. Monday the 4th March i called House & Home centurion in the morning and was informed Annah was not yet in. I enquired about the delivery and was informed the delivery person Felix will call me back so i left my contact details. Just before lunch time no call so i called back the office. I was then advised Annah was not in. I requested to speak to someone in charge of the delivery. They transferred me to Felix who then informed me the one bed has not yet arrived and is not sure when the truck will arrive. He will call me back to inform me about the delivery truck. I then was not happy and called my brother and complained of the delivery as i had someone waiting at home the entire day and there is no proper communication from House & Home centurion. The day went by and there was no call from anyone from House & Home Centurion advising what was happening. I called on the 05th March 2019 and spoke to Annah and informed her that i am not happy there was no communication from their side regarding the delivery. She informed she was not at work due to taxi strike. So i asked her could she not call her work and inform someone to call her clients then she informed me she did not have airtime. So I asked her if u did not go to work did you not inform your manager via message and she said yes she did but the manager Sham was supposed to call her clients. That was his job when she was not there to call her clients. So i was upset and told her that is poor customer service. She could have message the manager or work colleague to call clients and inform the status of the delivery. They don't communicate properly. She had an attitude on the phone telling me she did me a favour doing the sale the Friday without paper work to seal the deal. That is no way to talk to a client. I told her she did not do me any favour. That is her job description to help clients. I was taking my business to Menlyn and was referred to come to her that is why she got the sale. She then was being more rude telling me we did not bring the proper documentation on time. I told her that her listening s****s is terrible. My query is regarding the delivery and proper communication from the start which was not done. She was just rushing with everything. She has no way of talking to client. She dont apologise for anything to try and defuse a situation. She dont have the s****s and abilities with dealing with client query or resolving an issue. This is terrible. So then she informs me the truck came late yesterday pass 5 and asked if delivery can happen today the 05th March 2019. I informed her I will check if I can get someone to the house. I then make the arrangement for someone to be at the house and call her. She then informs me the double bed is still not there. I was so angry. She tells me one thing, I make the arrangement. I call back and was advised it is not there. She said she is going to speak to Sham and call me back. I am now busy inconveniencing other people to sit by the house and Annah is not giving proper communication. The sales manager Sham called back and apologised for the inconvenience an explained further. He promised he will resolve the matter. That is customer service and proper explanation which Annah must learn. I did inform Sham I am not happy with the way Annah handle things and the way she spoke to me and i will take the matter further.