Poor customer service

We bought an Uma electric recliner set in April 2024 which broke after only 10 months. We went to House and Home and the took it for repairs. Upin receiving the set back only after one month, it was not repaired correctly. All the issues were not fixed and it came back with marks on which was not there when they collect the set. After complaining about that I had to sent photo’s of the problems to them via whatsapp and by email and they said they will get back to me. After a week I had to follow up (sent a ohoto of the condition it was before the picked it up ~ their respone was “ok noted”. I requested a replacement to the same value of R35000 which I paid for, but they said they will come and collect again and asses the situation and give a quote for repairs. This set broke after inly 10 months and was still under it’s warranty when reported. Even the Regional Manager is of no help and has a very rude answer. It seems like H&H customer care after purchase is very poor.