Poor customer service

As previously mentioned, House & Home customer service as well as general service stinks. In these troubled times experienced, I would imagine that a company would like to draw customers to do business but House & Home seemed to have chosen the opposite seeing that there is n o customer service. House & Home is suppose to replace a faulty fridge and freezer still under guarantee, but although numerous visits at the local branch here in Potchefstroom, absolutely nothing materialised and even head office is not reacting on any enquiries.