POOR CUSTOMER SERVICE

I Bought a bed from House and Home 2 years ago. the bed had a guarantee for 15 years. last year i reported that the bed springs were coming out and tearing my sheets. the supplier agreed to take the bed back. yesterday i sent the bed back to the shop it was a struggle as staff did not want to take it back and give my money back. it was later agreed that i will be refunded. i was given a mattress protector when i purchased the bed and yesterday i was forced to pay R600.00 for this present and i don't even know if this price is for 2 years ago or the latest price. the mattress protector was not part of the guarantee from the manufacture but i had to pay for it as they can't take it back. this was unfair to me as a customer. all this happened at house and home Menlyn in Pretoria