Poor Customer Service

I bought furniture in October 2014, in January 2015 the dressing table had worn off badly, drawers were not opening and the back part was coming out. I reported the matter first telephonically, I was told Lassie is going to call me, he never did. I spoke to the Indian Lady whom I was told is the store manager and she reffered me back to Lassie. Eventually, I went to the store and spoke to the same lady and she again referred me to Lassie. He promised to attend to the matter and that he was going to call me. Two weeks later, after I had complained again