Poor custmer service

<p>On Sunday 4 September 2016 while paying for an item at House & Home Tyger Vally Centre my wife was browsing through the furniture items on promotion. She was so excited when she noticed an item, the Viola wall unit, she recognised from another House & Home branch on sale. It was marked off from R8499 to R4999. We enquired from the salesperson, Ms Coetzee about it and wanted to know until when the item is for that price. She mentioned to us that it a clearance sale as there are a few damage spots on it and will be that price until it is sold. She also checked the branch's computer system to confirm that. We informed Ms Coetzee that we would first like to check if it will be suitable for our home's entertainment area. My wife and Ms Coetzee took photos of the item and have it on record what the sale price was. On Monday I called Ms Coetzee to tell her that we will be buying the item on Saturday 10 September 2016. On Saturday, 10 September 2016 a manager informed me that she was off for the weekend but the item is now back to its original price of R8499. I explanined to him what Ms Coetzee informed us and said he will follow up this matter with her on Monday 12 September 2016. After a week long of telephonic discussions, Ms Coetzee informed me on Saturday 18 September 2016 that the manager is not prepared to sell the wall unit price for R4999 and that he is only prepared to offer me a 10% discount on the R8499. I refused to accept the offer as I insisted to pay R4999 based on what was told to me. I feel betrayed and is dissatisfied with the service experience and the manner in which the manager dealt with the situation. </p> <p>LLLLL</p> <p> </p> <p></p>