Please wake up!!!

My wife has bought goods on account through you people. The first month's debit order went through perfect, then the issues. The next month we get told that it doesn't work. How do you guys mess that up?<br> I call and find out the amount payable, I pay it and e-mail it to three different people and now get a call asking for payment again?<br> <br> Wake up!!!!!<br> <br> Please sort this out.<br> And when we try pay at branches you're never online.<br> <br> Useless.