Pathetic service, poor quality products and bad management services.Request my refund

Poor service of refund and **** products encountered. Staff fears management with old processes and programmed, they don't apply logic but insists on bank statement and proof instead of using system to check funds in customer profile and ***. I need my refund into my account today, there's my *** used for debit and ID copy when i opened my account. I will not submit it, your staff is afraid of management and not applying their minds in challenging your old processes and coming with smart solutions to improve customer experience. Instead customers are treated bad, like we complaint for fun and we fighting for nothing thats the sentiment I got yesterday when requesting for my refund check. I bought TV stand cash, then decided to open and account since I don't have one. House and Home only cares about sales, then done. Customers are not trusted and interrogated when request for checks of settlement and refund. I wont submit bank statement and settlement letter from my bank because that is a stupid and absurd request when the system should be updated monthly. Where is our money and ***** occurs like this by higher management and collection dept. Your system should be modernized,upgraded and updated to new era. Ask your staff ideas and train them on customer service. I bought coffee table and bedset for my mom, that restonic matress sagged within a month of purchase and had to go through process of pictures and videos and confirm her weight, private use vehicle yo collection. Restonic approved my claim and my bank settled the account September and a monthly debit was done also. I regret buying **** product, Dial a bed products have not failed me and their services, I even got pillows as a gift. I don't have an account there. No apology offered, no gift, only the management story that I won't get my refund if I don't have proof and no answer for requesting such documents. Settlement letter is suppose to be offer by retailer not bank, how stupid is that to request? If I don't get my refund within 48hrs,I am escalating further.Don't call because I already know your pathetic processes, just SMS me with refund.