Pathetic Service once they have your money!

I bought furniture and appliances to the value of R 25 000.00 from H&H in Richards Bay on 12 December 2015. I travelled all the way from Sasolburg (700km from Richards Bay), to affect this purchase. I had to pay the full amount before any stock could be either ordered or reserved for a specific delivery date. I arranged for delivery to be done on 17 January 2016. We planned everything well in advance, because of the distance we have to travel every time. The day before delivery (5 weeks after full payment!), I was informed that the fridge was damaged, and that I had to wait for a new fridge from the supplier, who only starts production in February. When the delivery was made, the fridge, as well as a coach and a wingback chair was damaged. The fabric of the chair was totally faded. After heated discussions with the sales manager, the coach was exchanged. I had to wait 2 weeks for a new fridge, which was in stock (in Richards Bay as well as all the nearby branches) and only offered to me after numerous threats. To date I am still waiting for the chair to be replaced. My calls and messages are either met by empty promises, or ignored, more than 9 weeks after full payment!!!!!!