Pathetic service from the pavillion store

<p>I recently purchased a lounge suite from House&Home</p> <p>The lounge suite I received was damaged, I immediately contacted the sales person i was dealing with to let him know. He told me not to worry he will sort it out and i will have a new lounge suite delivered to me. 3 weeks later and I have yet to receive a replacement. The salesmen says his waiting for stock to arrive. I've been promised each week that i will be receiving the lounge suite but nothing happens. I have to constantly contact the salesmen because he doesn't bother to contact me. Last week i called to complain to a manager. He then told me i will receive the lounge suite in the next 7 to 14 days. A day later the salesmen called to say stock will be arriving on Tuesday. Then on Tuesday i receive a call from the manager saying stock is coming in on Thursday and they will arrange delivery for Friday. No one contacted me this morning, so i decided to call them. Only to be told that the manager and salesmen are not in today. I complained to another manager. Now they tell me that the stock is only coming in next week. This is unacceptable! Pathetic service! I'm being pushed around and i don't appreciate it. This issue needs to be solved now! I can not wait any longer..This whole experience has become extremely frustrating</p>