PATHETIC SERVICE FROM STORE TO HEAD OFFICE!

I purchased a TV online on the 25th Nov. from House & Home which I was going to collect from the store myself, I used the instant eft payment option which meant that my payment was immediately cleared and verified. It is now the 28th Nov. and I have not received a call, email or an invoice regarding the purchase. I called the Tokai store on Monday enquiring on when I could collect but the manager Shaun was busy and promised to return my call. An hour later he still had not and when I called him again he said he had forgotten to return my call. Shaun referred me to HO. I called HO 5 times that day to speak to N. Bongwe who was either not in on Monday or just never at her desk. I then decided to send her an email to which I am still waiting on her to respond. Tuesday, I once again called the Tokai store to find out whether I could collect, same story, manager busy, said he would call, did not, called again, was referred to HO. This time however I asked that they call HO from another line while I hold on, I held on for 25 minutes and Luzano (manager) could not get hold of anybody at HO! I then decided to call my bank to find out if something perhaps went wrong from my side ( still giving them the benefit of the doubt) but I was told that the payment had cleared from my side but still pending because H&H had probably not done their banking! So today is Wednesday, I have still not received any communication from HO neither the store! I've asked to be refunded, HOUSE & HOME you guys are pathetic, there are so many people that are unemployed and would love the opportunity that these lazy bums currently have, these people at HO are eager to collect salaries for jobs they clearly are not doing! I WANT MY MONEY!