PATHETIC SERVICE FROM HOUSE AND HOME PAVILION

my nightmare had begun when i had purchased a lounge suite from house&home pavilion, 1stly i had made a cash payment with no delay, however the delivery was a delayed a day, due to their driver being caught up elsewhere. 3to4mnths later all the seating areas of the recliners were clumping together, kind of like when the sponge is just loosely placed. i reported the problem, which took time, eventually the fetched the sofas for repairs, 3wks later i receive back these sofas, mind you not on the day as they had promised, like with the initial delivery, only to inspect and find the single recliner not complete, so i had to send it back, however whilst the driver and his assistant were removing the backrest a clip had fallen off, this whole time i had to make calls using my personal phone, because the driver had no airtime to call his employer, how is that? anyway after much struggle i had spoken to the "manager" of the store who was of no help, the sofas had left for repairs i now i gotta wait another 21days for this stores blunder, clearly when they received the suite back from the suppliers "gomma gomma" they did not do a complete quality check on these sofas like they were suppose to, and know the customer as to pay for the stores mistake. i have had up hill with this store since i noticed the fault on this suite, very poor assistance, no professionalism and pathetic customer care, clearly once the customer pays he/ she is no longer valuable I WILL NEVER SHOP AT HOUSE AND HOME PAVILION, NOR RECOMMEND THEM TO ANYONE! i rather have my cash back and purchase quality elsewhere... keep in mind im still waiting for my single recliner.