Pathetic Service

Pathetic Service & Dishonest Delivery Terms – House & Home

We ordered a bed from House & Home on the 25th of November, and the website clearly stated free delivery within a 50km radius. Our delivery distance is 52.6km TOTAL return, yet they want to charge us R650! How is that a reasonable delivery fee for only 2km over the limit?

I called to get clarity, and the “supervisor” I spoke to was extremely rude, dismissive and unhelpful. She told me delivery would be done from Brackenfell, not N1 City (where we actually made the purchase and which is much closer). When I asked why, I got no proper explanation—just attitude. She also said we could collect from N1 City free of charge, which makes absolutely NO sense if they are insisting delivery must come from further away. It feels like a deliberate tactic just to force extra charges.

To make things worse, there has been zero communication or updates regarding our order. They happily take your money and then go silent.

This is completely unacceptable. Terrible service, rude call centre staff, and misleading delivery terms. I am honestly fed up and extremely disappointed. I would NOT recommend House & Home to anyone.