Pathetic Service

We bought a lounge suit on the 24th of August 2019 which is for my Parents (elderly couple). We started noticing that the lounge suite started to deteriot very quickly. The backrest of the louge suit showed signs of the wood coming through and the seating had completely collapsed on 2 sections of the lounge suite.

We bought a Ritz 3Pce CNR L/S Biscuit (SKU 327205).

We went to the Branch in Brits where we bought this on the 3rd of December. I spoke to a Cornelius. He advised that the offices that he needs to speak to had already closed but promised he would phone me early January.

In January, I phoned Cornelius a couple of times and he promised to get back to me. I then eventually went back into the branch and Cornelius was off. I then spoke to a Morne. He gave me his cellphone number so I could sent him pictures of the louge suit. After following up a couple of times, Morne advised that they must collect the lounge suite and investigate before a decision can be made.

I was furious when the 'truck' got there. I was a tiny, filthy Bantam bakkie. They did not bring any plastic to wrap the chairs in. This was so unprofessional. I sent Morne a Whats App notifying him of my dissatisfaction and did not hear anything.

I sent another Whats App on the 3rd of March to find out the progress on this query and have not heard a word.

I wanted to credit this louge suite and buy another one for my parents. This louge suit is R7000 more expensive but I am still waiting for feedback.

This query has been going on now since beginning December...... CAN I PLEASE HAVE SOME FEEDBACK. I have bought often from House & Home and never had an issue. I just find the total lack of customer service completely shocking.