Pathetic service and refund requested

Godo day <br> When we skip a payment you are quick to threaten us and tell us you going to confiscate the goods. I sent in my amp on the 16th Dec 2015 and when I returned to the store they informed me that the amp was only sent in on the 28Dec 2015. First contact was made for an ID copy which we do not understand why it was a requirement. We are sick of getting phone calls on a Friday and Monday saying soon. We want a refund on the item and you to come fetch the system. This is absolutely pathetic , we are now almost 3 months without a system which we have to pay for. We expect a full refund before the end of the week or a brand new system or I will personally drive to house and home alberton and take a new system for myself.