PATHETIC SERVICE AND DEFECTIVE STOCK TWICE!!!!

I purchased a The Marilyn Recliner Set from House and Home Toti in August 2022. Upon delivery i found that the sofa had stains from the scotch guard and the single recliner did not work properly. I notified the sales person the day of delivery. Unfortunately, there wasnt any stock, so i waited 4 months for a replacement. When i received the replacement sofas, the console was cracked, wasnt the exact one that we initially purchased and the lid was loose due to missing *****s. I informed the sales person and sent pics and videos of the issue on t he day of the 2nd delivery. after constant up and down communication, we found out that the sales person no longer works for this store. My Husband and i went through to the store to query our complaint. the Store Manager, Shantal took over the complaint and after many back and forth communication, it was concluded that the Previous sales person **** about the whole complaint as i did have proof and was offered a refund. which i settled for as i didnt find any other sofa to my liking. and the one we initially liked, both sets were defective.

we submitted our documentation for refund on 18 February 2023 at the store and the store manager had confirmed many times that the refund was processed, only to find out on 3 March 2023 that the Manager did not process our refund,

This is such pathetic customer service. How can a big store like this treat people this way. i paid cash for my sofas, its not our fault that they are delivering defective stock.

all i want is my money so i can purchase my sofas at a better and reputable store cos House and Home is Pathetic in general. The Manager, Temp Manager at the store is pathetic. i even requested that the regional manager call me and that too cannot be done.