PATHETIC SERVICE

In August a lady from HO called to findout how the service was at the Tokai branch, after experiencing the same bad after service the 1st time around, I experienced the same **** service. I then asked her to send me the form to change my banking details, she said no problem I will change it for you, but it will only happen the 1 October, and I said no problem. She called again in September to confirm my "new" banking details, and I said yes FNB and NOT ABSA. Guess what ABSA was deducted. I emailed them to inform them that FNB must be deducted in November, no call or email back, only a reminder of the debit order, with no banking details. November, again they tried to deduct the money, but there was nothing in for them, my 1 account could debit because of their stupidity, not keeping to their word. I get a call yesterday, telling me my debit order did not go off, and I said I know. I gave the person instructions in August to debit my FNB, and she said no problem the 1 October it will be debited, but did not happen. I asked her if the calls are recorded and she said yes, i said I would like all the recordings as somewhere someone is not doing their job. Yes ma'am, I'll get my supervisor/manager to send it. I am still waiting. Who is now inconvenienced? Now I have to pay extra fees because House & Home debited the wrong account, I have to go in to a store now to pay my account, who is re-imbursing me for something that YOUR STAFF could not do???? I need my money for the debit orders that bounced paid back and I need my petrol money back for driving to a store and wasting my time there.