Pathetic service

Good day, im unhappy with the service received by checkers, I bought a kettle from checkers pavilion on the 02/04/2026 and the top part of the lid was chipped, this is only realized when I got home, it wasn't opened at the store prior to leaving the store, I went to checkers Musgrave as its closer for me, I was first attended to by Phumla, who is an admin manager who explained to me they do not stock this type of kettle , they cant exchange neither refund me as the barcode will not scan on their tills, she then referred me to Prince who is a store manager, Prince explained the store procedure which states if they cant assist the customer they must search a nearby store, and refer the customer which he did and Davenport was closure, my issue is, why must I waste more time and petrol when the store sold me a kettle with a broken or chipped lid, Prince called Pavilion and spoke to Mike who also stated he cannot do much he then referred me to Kholi whom I believe he said he was some sort of management, the most stupidest ever, he told me I should keep the item and return it at my convenience as if I dont need the kettle, like I bought it for decor, he also told me its my responsibility to check the kettle before purchasing it, my question was, why would Checkers have a broken item on display available to customers for purchase, and then turn around and make it a customers issue at the end, he couldn't respond to that, eventually Prince the branch manager from Musgrave decided to drive to Davenport to exchange it on my behalf. Checkers Pavilion do better with the people you put up as management, the responses from Kholi were rather pathetic to say the least.